Frequently Asked Questions
Everything you need to know about your Seiko timepiece and shopping experience.
How long does shipping take within the United States?
Standard ground shipping typically takes 5-7 business days. We also offer expedited 2-day and overnight shipping options for orders placed before 1:00 PM EST.
What is your return policy for watches purchased online?
We offer a 30-day return policy for all unworn watches in their original packaging with all tags and warranty cards included. Return shipping is complimentary for domestic orders.
Does my Seiko watch come with a warranty?
Yes, all watches purchased through our official website include a 3-year limited warranty. The first year provides worldwide coverage, while the second and third years cover the movement within the United States.
How do I register my new timepiece?
You can register your watch on our website under the 'Warranty Registration' section by providing your model number, serial number, and proof of purchase.
Are Seiko watches water-resistant?
Water resistance varies by model, ranging from 3 bar (splash resistant) to 20 bar or higher for Prospex diver models. Please check the specific rating engraved on your watch's case back.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for financing.